Most of my cab rides have been nothing short of normal and pleasant. Most drivers I have met were nice and some quite chatty to the extend of one trying to pick me up. ( let's keep that for another day )
I had a horrible encounter just last week.. on the 14th of May. You can read my 'feedback ' letter to the company. My point in writing in is to highlight to the company that there are such drivers around who is putting their passengers' lives at stake. I do not at any time want to ruin their rice bowls.. but somethings just has to be done ..
++Letter has been removed++
just realised some people
could have used it as a template of sort..
no way.
write your own frigging
complaint letter!
here's a gist of what happened
{{ He doesn't seem to be sure of the roads and even ask me for directions. Upon reaching Toa Payoh, he missed the entrance to Toa payoh and had to make a big turn via Balestier.
As we approached my office building car park, he again conveniently missed a hump inside the carpark and he jam break all of a sudden which caused me to hit the front seat head rest which resulted in a slight bruise on my chin. Immdiedately I told him to stop the car and I alighted . I handed him $20 for the journey which is more than suffice given that the metered fare was $22.70 }}
I waited and waited for the phone call for days..
Finally got a reply today!
The lady who handles feedback/complains
was also appalled when she read about my encounter.
You must be wondering what will happen to this driver?
Well, the company conducted an interview w
ith the said driver, issued him a final warning letter
( not his first time being complained! )
and gave him some demerit points.
If this man really wants to continue making a living
by driving taxi, it's high time he cleans up his act
I am just glad that something has been done..
oh, I got $20 voucher from the company
just realised some people
could have used it as a template of sort..
no way.
write your own frigging
complaint letter!
here's a gist of what happened
{{ He doesn't seem to be sure of the roads and even ask me for directions. Upon reaching Toa Payoh, he missed the entrance to Toa payoh and had to make a big turn via Balestier.
As we approached my office building car park, he again conveniently missed a hump inside the carpark and he jam break all of a sudden which caused me to hit the front seat head rest which resulted in a slight bruise on my chin. Immdiedately I told him to stop the car and I alighted . I handed him $20 for the journey which is more than suffice given that the metered fare was $22.70 }}
I waited and waited for the phone call for days..
Finally got a reply today!
The lady who handles feedback/complains
was also appalled when she read about my encounter.
You must be wondering what will happen to this driver?
Well, the company conducted an interview w
ith the said driver, issued him a final warning letter
( not his first time being complained! )
and gave him some demerit points.
If this man really wants to continue making a living
by driving taxi, it's high time he cleans up his act
I am just glad that something has been done..
oh, I got $20 voucher from the company
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